Privacy Policy

Nikkei FT Learning Limited (“NFTL”) respects your privacy and is committed to protecting your personal data.

This privacy policy explains how we collect your personal information when you access our website or our product (regardless of where you access from), how we protect your personal information, and tells you about your privacy rights and how the law protects you.

It is important that the personal data we hold about you is accurate and current. Please use the product features we provide and keep us informed if your personal data changes during your use of our website and products.

If you have any questions about how we use your personal information, or want to request access to, change, or erase the personal information we hold about you, please contact us.

The website and products are not intended for individuals aged under 16 and we do not knowingly collect data relating to individuals aged under 16.

This version was last updated on 15 January 2020.

Processing of personal data

We use data about you primarily to fulfill the agreements you sign with us and, secondarily, to make our service better and ensure the quality of our products and services, as well as in our contact with you.

The data we collect, use, and/or store includes:

Personal information:

Personal information gathered on our site includes information you enter at registration for the newsletter, downloading content, participation in competitions or general contact to NFTL. The information includes, but is not limited to, your name, address, email, company name, job title, phone number, username or similar identifier for use within our services, date of birth and gender, email address, avatar, employer contact data, department of employment, manager contact data.

When contacting NFTL we may forward your information to relevant subsidiaries, agents or distributors.

Operational Data:

Information generated during your use of our services including but not limited to activity state and test scores, attendance data, the content of messages exchanged by email or messaging feature within our product, the results of surveys, customer service contact history and English language proficiency level.

Video and Audio:

Data restricted to video and audio recordings of your participation in the virtual classroom element of our services.

Technical Data:

Includes internet protocol (IP) address, your login data, device type, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our product and services.

Marketing and Communications Data:

Includes your preferences in receiving marketing from us and our third parties and your communication preferences.

Information on the use of the website:

Information about which pages you visit on the site and your IP address, is collected in log files for statistical use and website performance. The information is used to improve your experience of our website and for technical troubleshooting. Information is deleted after a maximum of 24 months. The information is also collected in Google Analytics. The retention period for user data in Google Analytics is 26 months.

We only process relevant personal data

We only use your data for lawful purposes which include:

  • Our legitimate business purposes – This is where we have a legitimate interest, as a business, to process personal information. For example, we ask for your contact name and phone number when requesting further information about our products and services via the contact form on this website, so that we know who we are dealing with when responding to your request.
  • Contractual necessity – This is where we have to process personal information to meet our contractual obligations. For example, we need your email address in order to grant you access to use our products and services.
  • Legal obligation – This is where we have to process personal information in order to comply with the law. For example, we process and retain purchase information to comply with financial regulations.

We only process data about you that is relevant and adequate in relation to the purposes defined. The purpose is decisive for what kind of data about you that is relevant to us. The same applies to the scope of the personal data we use. We do not use more data than those needed for this specific purpose.

We only process necessary personal data

We collect, process and store only the personal data that is necessary to satisfy our purposes. In addition, the type of data that is required to collect and store for our business operations may be determined by legislation. The type and extent of the personal data we process, may also be necessary to fulfill a contractual or other legal obligation.

We will delete your personal data when no longer needed

We will delete your personal data when they are no longer necessary in relation to the purposes for our collection, processing and storage of your data.

General enquiries are saved for 120 days, or until we have performed your desired services (maximum 2 years).

As part of Excedo Deliver sessions, we make video and audio recordings so that we can administer and improve the quality of the services we provide to you, as an Excedo learner. We delete all recordings 14 days after the session.

Your newsletter subscription is active until you unsubscribe. You can ask us to stop sending you marketing messages at any time by contacting us. Where you opt out of receiving marketing messages, this will not apply to personal data provided to us as a result of any other transactions.

We will obtain your consent before we process your personal data

We will obtain your consent before we process your personal data for the purposes described above, unless we have a legal requirement to gather them. We are informing you of such a requirement and about our legitimate interest in dealing with your personal data.

Your consent is voluntary, and you may withdraw it at any time by contacting us. Use the contact information above, if you would like further information.

We will not disclose your personal data without your consent

If we disclose your personal data to partners and actors, e.g. to use for marketing, we will obtain your consent and inform you about what your data will be used for. You may at any time object to this kind of disclosure.

We do not seek your consent, if we are legally obliged to disclose your personal data, e.g. in the context of reporting to an authority.


We protect your personal data and have internal rules on information security.

We have adopted internal rules on information security, which contains instructions and measures to protect your personal data from being destroyed, lost or be changed, from unauthorized disclosure, and against unauthorized access or knowledge of them.

Your rights

You have the right to access your personal data.

You have at any time the right to be informed of what data we process about you, where they come from, and what we use them for. You can also find out how long we store your personal data, and who receives data about you to the extent that we disclose within Europe.

However, access can be limited for the sake of other people's privacy, trade secrets and intellectual property rights.

You can make use of your rights by contacting us. You can find our contact information above.

You have the right to have inaccurate personal data corrected or deleted

If you believe that the personal data we process about you is inaccurate, you have the right to get them corrected. You must contact us and inform us about which inaccuracies exist and how they can be corrected.

In some cases, we have an obligation to delete your personal data. This applies, e.g., if you withdraw your consent. If you believe that your data is no longer necessary in relation to the purposes for which we collected them, you can ask to have them deleted. You can also contact us, if you believe that the handling of your personal data is in violation of laws or other legal obligations.

When you apply with a request to correct or delete your personal data, we shall examine whether the conditions are fulfilled, and in such cases carry out changes or deletion as soon as possible.

You have the to object to our processing of your personal data

You have the right to object to our processing of your personal data. You can also object to our sharing of your data for marketing purposes. You can use the contact details above to send a statement of opposition. If your objection is justified, we shall take steps to cease the processing of your personal data.

Right of appeal

You have the right to submit a complaint directly to Example at any time. Your complaint may be submitted by mail to privacy@excedo.com (also see contact details above). You can also complain to the Information Comissioner’s Office (ICO) on casework@ico.org.uk, Wycliffe House Water Lane, Wilmslow Cheshire, SK95AF, United Kingdom, about our treatment of your personal data.

Cookie policy

Cookies, purpose and relevance

When we place cookies, you will be informed about the use and purpose of collecting data via cookies.

We place cookies on your device for the following purposes:

  • Cookie settings
  • Statistics
  • Marketing and advertisement
  • Performance enhancement on our website

We also place cookies on your device from the following partners:


When you visit www.excedo.com your visit is shared with Google, in order for us to analyze how our website visitors uses our website, measure our marketing and serve you relevant ads.

We also share information about how you use our site with Google’s DoubleClick Ad service. Google can combine this data and data that you’ve provided to them or that they’ve collected from your use of their services.

We will obtain your consent

When we place cookies on your device, we ask for your consent. Cookies necessary to ensure the provision of statistics, functionality and settings may be used without your consent.

How long cookies are stored

Cookies delete themselves after a certain number of months (may vary), but they are renewed at each visit.

How to delete cookies

See the guide here: https://privacypolicies.com/blog/how-to-delete-cookies/

How to avoid cookies

If you do not wish to receive cookies, you can block them. See instructions here: https://cookies.insites.com/disable-cookies/.

How to get detailed control over cookies

If you want control over which cookies are being placed on your device, we recommend the tool ”Ghostery” (https://www.ghostery.com/). We are in no way affiliated with Ghostery or support on use of it. You can also set up your iOS device to block certain cookies – you can read more at Apple (https://support.apple.com/da-dk/HT201265).